Terms of Service
The terms that govern the use of your Madrona Hosting account and services.
1. Acceptance of terms
By purchasing or using Madrona Hosting services you agree to these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind that company.
2. Service provision
We provide managed shared hosting for WordPress, WooCommerce and agency workloads, along with domain registration, SSL certificates and design services. Plans include the resources listed at the time of purchase; resource limits apply to fair use and to the specific plan you hold.
3. Accounts
You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account. You must be at least 18 years old to open an account.
4. Acceptable use
You may not use the services to host or distribute unlawful material, to send unsolicited bulk email, to attack or overload the platform, to infringe intellectual property rights, or to store or distribute content that infringes third-party rights.
5. Payment, renewal and cancellation
Hosting is billed in advance monthly or annually. Annual terms are charged once for the term; monthly terms renew automatically until cancelled. We will attempt to bill the payment method on file at renewal. Cancellation of a prepaid annual term does not normally entitle you to a pro-rated refund except where required by law or set out in an offer.
6. Domain registration
Domain registrations are renewed annually and are subject to the registry's pricing and renewal rules. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar. Where a domain is not renewed, it may be suspended and eventually released by the registry.
7. Migration services
Migration services are provided at the published rate, currently starting at $25 per site, and are performed on a best-effort basis once the required access details are supplied. We are not responsible for third-party data or configurations on the source host.
8. Availability and support
We aim for continuous availability and monitor our servers 24/7/365, but we do not guarantee uninterrupted service. Support is provided through the support portal, ticket system and knowledge base. Response targets are targets rather than contractual guarantees.
9. Suspension and termination
We may suspend or terminate an account that breaches these terms, that presents a risk to the platform or other customers, or for non-payment. Where practical, we will give notice and an opportunity to resolve the issue before termination.
10. Limitation of liability
To the extent permitted by law, our total liability arising out of or in connection with the services is limited to the fees you paid for the affected service in the twelve months before the claim. We are not liable for indirect or consequential loss, including loss of profits, data or goodwill.
11. Indemnity
You agree to indemnify us against claims arising from your content, your use of the services in breach of these terms, or your infringement of third-party rights.
12. Governing law
These terms are governed by the laws applicable at our place of registration, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the competent courts there.
13. Changes
We may amend these terms. Material changes will be notified through the client area or by email before they take effect.
14. Contact
Questions about these terms can be sent to info@madronahost.com.